“It doesn’t matter what you put on the menu as long as the cookies are served,” and that was the beginning of the transition from caterer to baker.
We have created 33 varieties over 19 years and increasing yearly, per the request of what our customer’s request. Our gluten free line is very popular and this year will be our Paleo/Vegan line. Keeping current is imperative.
The business has exploded with our online web presence and mail order. We are represented on Amazon.com, Goldbely Inc, our retail location, and many stores and hotels throughout Michigan. We are proud to provide gifts for the NFL, NHL, NBA and ESPN affiliates. Recipients include rock stars, country stars, collegiate coaches, including, baseball, football and basketball coaches, both male and female, corporation owners, executives and moguls.
Expansion of our product line will soon include frozen/refrigerated cookie dough, another request from our customers.
Having support in your corner is key for growth. Troy Butler, of ChoiceOne Bank has been such an advocate for Monica’s Gourmet Cookies. Not only was he instrumental in securing us our first business loan, he was there when our daughter needed her first homeowner’s mortgage loan, years later. Another business loan in the family and several accounts later, ChoiceOne keeps proving themselves over and over. Customer service is so vital these days and we have always had a response within an hour of any inquiry. They laughed when I said, “actually, I have no need to go into your bank”. It’s incredibly easy to recommend ChoiceOne Bank.